About the Home 

Bupa Willoughby is a modern care home set in a lush, leafy suburb on the Lower North Shore of Sydney. You’ll be close to the local community with neighbouring; school, church, parks, Chatswood shopping precinct, local shops and transport links nearby.  It consists of 85 beds, with a variety of care units. Our primary goal is placing our focus on the health, lifestyle and well-being of our residents.

Benefits of Bupa

• Supportive, collaborative, and caring team culture
• Continual learning and development opportunities
• Internal transfers across our care homes
• Discounts on Bupa products – Healthcare, Optical, Dental & other retail partners

About the Role 

As an Admissions Coordinator (known as a Customer Services Consultant (CSC) at Bupa), you will be working closely with the other CSC in the Care home, our General Manager and our Centralized Admissions team. You will be responsible for delivering administration support across all aspects of the care home operations. You will drive, own and continually adjust the "enquiries to arrivals" process and pipeline, for potential residents at our facility. You will be the key point of contact who meets and tours with prospective residents for the purpose of admission to our Care Home. 

Duties

Each CSC has their own portfolio of duties.  Generally, we have one that focuses on rostering and pay, one on training/compliance/HR, and one on occupancy and residents, and then everyone has reception duties.  Below is an example of tasks but you certainly wouldn’t be responsible for all of them!

• Resident Placement - Providing prospective residents and loved ones with a warm, welcoming, and informative introduction to the Care Home by been the key lead in handling enquiries and coordinating admissions. 
• Resident Journey Support– As part of our duty of care, CSCs play a vital role in supporting the full resident journey, from first enquiry through to day-to-day life in the home, ensuring a smooth, person-centred experience throughout.
• Concierge / Reception / Admin - Effectively lead the customer and administrative experience function of the Care Home, ensuring customer service is delivered to the highest of standards. Serve as the first point of contact by manning the main reception desk, providing a welcoming and professional front-of-house presence while supporting additional administrative tasks as directed by the General Manager.

Skills and Experience

• Minimum of a Cert III in Business Administration or equivalent experience
• Previous experience gained in a similar role
• Intermediate to advanced skills across the MS Office Suite
• Highly developed organisation and time management skills
• The ability to solve problems independently
• Excellent communication and interpersonal skills
• An understanding of Resident Rights, Aged Care Accreditation Standards and Outcomes.

Culture

We all share the same purpose at Bupa Aged Care. Helping people live longer, healthier, happier lives and making a better world. We take pride in delivering high-quality care with a personal touch. Bupa champions a unique agile culture, one that adapts to your needs as a member of our team. Our focus is not limited to our residents but also your wellbeing and career growth. We aim to support you with tools you need to achieve a fulfilling career. 

How to Apply

Click Apply to be taken to our online application process. As part of your application you will be asked to complete pre-employment checks.

To learn more about working at Bupa please visit our website: https://careers.bupa.com.au

Bupa cares about creating and sustaining a safe and inclusive workplace where our team members feel they belong regardless of gender identity (including how one chooses to express it), ethnicity, disability (physical, mental and/or sensory), sexual orientation, religion or life stage. We are committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.