Assistant Practice Manager | Contract | Carlton

Are you a passionate and experienced Medical administrator looking to venture into management but unsure how? This is the opportunity for you!

We have a rare opportunity for an Assistant manager to join our urgent care clinic and General Practice on a Full Time fixed term contract till mid 2027 with the with the potential for extension or permanency within Bupa.

At Bupa, we believe healthcare is at its best when it feels personal. And at our Carlton practice, that starts with the people behind it.

We’re a busy, friendly and close-knit team supporting nine General Practitioners, alongside Allied Health Professionals including Psychologists and Physiotherapists. Our patients trust us, our people support one another, and everyone plays a part in creating a welcoming experience from the moment someone walks through the door.

Due to upcoming parental leave, we’re looking for an Assistant Practice Manager to join the Carlton team on a fixed-term contract until mid-2027, with the potential for extension or a permanent opportunity within Bupa.

You’ll work a standard 38-hour week, typically Monday to Friday between 8am and 5:30pm. As healthcare can sometimes be unpredictable, we’re looking for someone who can flex their rostered hours at short notice when needed.

The role

This isn’t your typical practice support role. You’ll be an important part of the day-to-day life of the practice, working closely with our Practice Manager, clinicians and operational teams to keep things running smoothly.

You’ll be someone the team can turn to, whether that means supporting a busy front desk, helping solve a problem, coaching a team member or stepping up to lead the practice when the Practice Manager is away.

You’ll be responsible for:

• Supporting the Practice Manager with day-to-day operations, recruitment, rostering, team performance reviews and financial oversight
• Coaching and supporting the team to achieve practice goals and targets
• Helping us continually improve the experience we provide our patients
• Supporting regular team meetings and keeping communication flowing across the practice
• Being hands-on with front desk operations, patient interactions and phone enquiries
• Stepping up as Acting Practice Manager when required, taking ownership of rostering, staff performance, financial monitoring, timesheet approvals and order processing

What you’ll bring

More than anything, we’re looking for someone who enjoys being part of a busy team and genuinely cares about creating a great experience for patients and colleagues.

You’ll also bring:

• Previous experience as an Assistant Practice Manager, or 4+ years’ experience in a senior front desk administration role within a busy GP, allied health practice or hospital environment
• Experience with Best Practice software is highly regarded
• Strong communication and listening skills, with the ability to quickly build rapport
• Confidence with technology and an ability to learn new systems
• A practical, proactive approach to solving problems and getting things done
• The ability to juggle competing priorities while remaining accurate and calm in a busy clinical environment
• Confidence working independently and taking the lead when the Practice Manager is away

Why you’ll love being part of Bupa

You’ll be joining a team that looks out for one another and takes pride in the care we provide. Your contribution will be noticed, your ideas will be welcomed and you’ll have the opportunity to continue developing your leadership career.

We also want our people to feel supported beyond their day-to-day role. You’ll have access to:

• Learning and career development through continuous learning, development programmes and internal career pathways
• Bupa product benefits, including health insurance discounts
• Everyday savings through our partnerships programme, including offers from Apple, Samsung and JB Hi-Fi, plus gym and spa discounts
• Support for your health, wellbeing and future, alongside initiatives that recognise and celebrate the contribution of our people

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. In this role, you’ll see that purpose come to life every day through the patients you help and the team you support.

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together. 

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.