Be at the heart of our mission to become the world’s most customer centric Healthcare company!

We have a new Business Analyst role available in the Health Insurance, Customer Engagement & Personalisation, Domestic Retail Portfolio team.

The opportunity: 

In this role, you’ll be bridging the gap between business stakeholders and our business and technical delivery teams. 

Your primary responsibility will be to gather and document business requirements, prepare campaign briefs workbooks, and act as the main conduit between marketing and delivery teams, including Pega and SmartComm developers. 

You will also support the business and technology delivery leads in running key delivery rituals and assist with managing work items in Microsoft Azure DevOps (ADO).

To be successful in this role, you’ll need to have:

• 5+ years’ experience as a Business Analyst. 
• Experience with the marketing operations and customer engagement programs regardless of technology stack or methodology.

This is a permanent role and can be based in Melbourne, Sydney, or Brisbane. 

We offer hybrid work arrangements, so you’ll have the flexibility to work from one of our offices in these locations or work from home. 

How will I help?

You will add value by:

• Working closely with business stakeholders to collect, document, and translate campaign and marketing requirements into clear, actionable deliverables.
• Developing detailed campaign briefs to ensure alignment between marketing teams and technical delivery teams.
• Acting as the primary liaison between business teams and technical squads (Pega, SmartComm, and other MarTech platforms), ensuring seamless communication and clarification of requirements.
• Supporting business delivery leads as a 2IC, assisting in the management of project timelines, stakeholder communications, and overall campaign execution.
• Assisting in running agile rituals such as stand-ups, backlog grooming, sprint planning, and retrospectives.
• Creating and managing user stories, epics, and tasks in Microsoft ADO, ensuring development teams have clear and well-documented work items.

Why work at Bupa?

A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.

We’ve evolved from being simply a health insurer to what we call a ‘health and care’ company. This involves providing more wide-ranging services to benefit people’s health and wellbeing, wherever they are in life. 

If you’ve got the belief, the energy, and the talent, come and join us.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention, and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. 

We encourage people from all backgrounds to apply. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.