A career at Bupa is more than just a job. It’s an opportunity to make a real difference in the lives of our customers and communities. Our purpose, helping people live longer, healthier, happier lives and making a better world, is what inspires us. It’s a promise to our customers to change lives, and our world, for the better. Our people are at the heart of this. It’s their passion, ideas and commitment that will shape a brighter future for both Bupa and our customers.  

The heart of the role:

 The key focus of the Community Value Specialist is to optimise Bupa’s customer and growth performance through opportunities outside of the retail store. Based in Melbourne, a drivers license is essential.

These opportunities will be realised through mobile kiosk, expos, corporate activities, Migration Agents and by prospecting and establishing new business opportunities, building relationships with existing clients, maximising growth by informative presentations and onsite customer conversations and referral networking.  This can also extend to home visits and proactive networking.

• Represent Bupa in Corporate Event Briefs, Local Area Business, Seminars, Activation, Community events, implementation of regional catchment plans, and multicultural activity
• Proactively manage relationships with key decision makers, including Corporate Account Managers and Migration Agent and Partnership Managers and gain understanding of their business and strategy.
• Connect to local business communities by identifying and implementing local area opportunities, and take the lead on working with stakeholders to raise Bupa’s profile
• Work collaboratively with retail teams to optimise customer experiences
• Provide insights and recommendations to the regional leadership team regarding opportunities to enhance customer and client experience and value
• Manage all administrative and reporting requirements associated with new accounts, complete agreements and new membership paperwork.
• Legal and regulatory compliance, adherence to internal operating procedures together with the management of business risks is the responsibility of every Bupa employee.

About you:

• Ability to build trusted relationships with customers and design value solutions
• Demonstrated success in implementation of innovative customer experience, growth and retention opportunities and initiatives.
• Demonstrated success in implementation of consistent communication strategies and processes to facilitate growth across a customer network.
• Strong understanding of local corporate and migration markets
• Excellent commercial and financial management skills
• Proven strengths in local business account management
• Excellent presentation and communication skills
• Ability to work autonomously and prioritise own work effectively
• Current valid Drivers Licence essential

What you’ll enjoy 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures.  

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people.

That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

Training and connecting 

We believe in giving you room to grow. At Bupa, you get the best of both worlds – support when you need it and plenty of space for personal development.

Dedicated Store Managers will support you to excel in your role. You’ll have access to classroom training, e-Learning and on-the-floor product knowledge training, as well as to our state-of-the-art knowledge base, "Know-It". 

Just so you know

Everyone who makes it through to offer will be required to complete a background check which includes a police check

Nothing half-hearted about it! Apply now!

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers  

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage.  We encourage people from all backgrounds to apply.