Corporate Partnerships Manager

• Melbourne and Sydney location
• Hybrid working arrangements
• Permanent, Full Time

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before. Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

Our role Purpose

The Partnership Manager is responsible for managing and growing a portfolio of Bupa Health Insurance partner relationships. The role supports Corporate, International and Affiliate partners and works with internal teams to identify health insurance, health and wellbeing or health services opportunities that are relevant to the partner and their customers.

The role reports to the Head of Major Account Partnerships, Head of Core Account Partnerships or Head of Small to Medium Enterprise Partnerships. It is accountable for agreed portfolio outcomes through account planning, partner engagement, renewal and retention activity, commercial support, service governance and regular performance review. The role also manages day-to-day partner issues and uses customer, commercial and operational insight to identify risks and opportunities early.

What You'll Be Responsible For

• Deliver agreed portfolio targets, including sales, new-to-fund growth, revenue, retention, gross margin, customer experience, partner engagement and service performance.
• Manage a portfolio of major, core or SME partner accounts across Affiliate, Corporate and International channels, including universities, employers, brokers, agents, membership organisations, affinity partners and strategic alliances.
• Influence internal and external stakeholders to align partner priorities, manage competing objectives and agree practical actions.
• Develop and maintain account and partnership plans, including annual activity plans, performance reviews, opportunity pipelines, issue logs and agreed measures of success.
• Support renewals, retention, contracting, commissions, offers and partner investment decisions with clear evidence, agreed approvals and practical recommendations.
• Represent Bupa in partner meetings, performance reviews and governance discussions, ensuring commitments, risks, decisions and actions are documented and followed through.
• Work with product, operations, customer service, risk, finance, legal, technology, marketing, go-to-market and enablement teams to resolve dependencies and support partner outcomes.
• Manage partner service levels, customer feedback, commitments, commissions, offers, issue resolution and agreed remediation activity.
• Use customer, partner, market, financial and operational insights to identify risks, constraints and growth opportunities.
• Promote Bupa as a trusted health and care partner for employees, students, workers and visitors, linking Health Insurance, Health and Wellbeing and Health Services propositions where relevant.
• Keep sales, CRM and governance records accurate and current, including portfolio performance, partner commitments, risks, actions and decisions.
• Maintain effective controls for partner commitments, commissions, offers, service delivery, risks, issues, incidents, complaints, information security and regulatory obligations.

What you’ll need to make it possible

• Experience in account management, partnerships, channel management, distribution or business-to business relationship management, ideally in private health insurance, corporate health, international student or visitor health insurance, or related markets.
• Experience managing a partner, account or channel portfolio with accountability for growth, retention, margin, customer outcomes, service quality and ongoing performance.
• Commercial acumen, including experience supporting negotiations, renewals, account planning, partner governance, commissions and offers.
• Demonstrated ability to build effective relationships with senior internal stakeholders and external decision-makers in medium, large or strategic partner organisations.
• Ability to solve problems and balance commercial, customer, operational, technology, risk and regulatory considerations.
• Ability to work with appropriate autonomy, escalating material risks, decisions and trade-offs while delivering agreed account plans.
• Experience working in a matrixed organisation and influencing across functions to deliver shared outcomes.
• Ability to turn customer, commercial, operational and market data into clear insights, recommendations and actions.
• Sound understanding of governance, controls and regulatory obligations relating to customer outcomes, complaints, incidents, partner commitments, commissions, offers, commercial conduct and information security.
• Knowledge of corporate employers, brokers, universities, education providers, migration or visitor markets, affiliate distribution, private health insurance or adjacent health and wellbeing markets is desirable.
• Tertiary qualifications in business, commerce, marketing, management, health or a related discipline are desirable, or equivalent professional experience.

Why you’ll love it?

At Bupa, our purpose is to help people live longer, healthier, happier lives and make a better world, and we know this starts with delivering our purpose for our people.  Our wellbeing program Viva has been designed to help you to live a healthy and happy life. It includes access to health & general insurance discounts, information and education sessions, and preventative healthcare screening such as annual health assessments and skin checks. Through Viva you have access to a range of benefits that will help you to maintain your physical, mental, social, digital, environmental and financial wellbeing. As well as a competitive salary, a range of Bupa benefits and flexible working, you’ll be challenged and encouraged to innovate. 

If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.

At Bupa your wellbeing, identity, and personal story are respected and valued. We are continuing to build teams that reflect the diversity of the communities we serve. Bupa is committed to providing equal opportunities and fostering a workplace and environment that is free of discrimination, bullying and harassment.

We actively encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants.

We are dedicated to removing barriers to participation. If you need any reasonable adjustments during the recruitment process, or if you’d like to discuss how this role can be flexible for you, please let us know so we can support your participation on an equitable basis.