SCAM ALERT: Be aware of scammers impersonating Bupa recruitment personnel. Customer Care Consultant - Inbound Retention
Melbourne, Australia, Brisbane, Australia
- Job ID
- 66769
- Category
- Sales
- Date posted
- 23/10/2026
- Location
- Melbourne, Australia, Brisbane, Australia
At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.
Bupa team members have access to a range of health and wellbeing benefits, from optical and dental discounts through to subsidised health insurance.
At Bupa, we’re big on learning and development, and some of the best careers begin in our customer-facing teams. As a customer-first business, we know that no one understands our customers better than the people who serve them every day.
Here, your work has purpose, your voice matters and your future is full of possibility.
Just imagine the impact you could make.
The purpose of this job:
The role of an Inbound Retention Consultant is to understand why customers are looking to leave Bupa and to retain them as a customer. Customers may be dropping their private health insurance all together or switching to another fund. We try to retain our members through having a detailed conversation where we connect and understand them and their families’ situation/needs, ultimately presenting a tailored solution.
Start date: Monday 7 December 2026
- Full time 38 hours/week $73,500 + super
- Mon – Fri between 8am - 8pm AEST
- Hybrid (2 days per week in the office Melbourne or Brisbane)
Our commitment to your development:
During the first few weeks you will complete a comprehensive and immersive remote training program, led by our highly experienced training team, to set you up for success in your role.
The learning and development doesn’t stop there, we keep our teams small to support you and give frequent coaching from coaches & team leaders every step of the way!
About you:
You have a passion for helping people and are naturally empathetic. With your unique desire to help our customers you will ensure they are always satisfied. In addition:
- You’re quite resilient with ability to take one call after another
- You’ll be a team player who is punctual and happy to step in for your teammates when needed
- You have recent Customer Service & Retention experience in a related environment
- The ability to learn quickly and operate effectively in a disciplined virtual environment
- Mature attitude to your work with sensitivity to our customer’s confidential information
- Have outstanding communication skills, both verbal and written
- Be tech savvy with the ability to work across multiple IT platforms and screens effortlessly
- Already have or the ability to obtain NBN internet that has bandwidth of 50mbps or greater
Why you’ll love it
Bupa’s Health and Wellbeing program, Viva Healthier and Happier has been designed to provide benefits for Bupa employees, and at times, their friends and family. Encompassing all aspects of health from mental to physical, social, financial and environmental, we are committed to ensuring all our people feel their best self.
If this sounds exciting, we’d love to hear from you. Let’s shape the future of healthcare, together.
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation
Jobs you might like
-
Associate Dentist | Corinna Deakin, ACT
Deakin, Australia -
Associate Dentist | Deakin, ACT
Deakin, Australia -
Dental Assistant - Receptionist | Bupa Dental North Lakes
North Lakes, Australia -
Dental Assistant - Receptionist | Bupa Dental Rochedale
Rochedale South, Australia
You have not saved any jobs yet.
You have not viewed any jobs yet.
Bupa Beat
-
From chef to care leader: Meet Guy
“I came to Bupa from outside the sector, and within three years, I was leading care homes. That kind of growth? It’s rare. But here, it’s possible.”
-
Jenna’s story of building care that feels like a warm hug
“I’ve been at Bupa for nearly 18 years, and I’ve loved every minute of it. I’ve grown here, personally and professionally, through some of the hardest times in my life.”
-
Drawn to purpose-driven work: Meet Penny
“I’ve always been drawn to purpose-driven work, and aged care offers that same sense of impact; the chance to make a difference to people’s lives every single day.”
Join our talent community
Looking to shape a bright future for everyone? Sign up to our talent community and be the first to learn about new roles.
Join nowSign up for job alerts
Don’t see a role that’s right for you? You can sign up for our job alerts and we’ll make sure to let you know when the right one comes up.
Share this job