At Bupa, we’ve been working hard to help Australians take care of their health and wellbeing for over 75 years. 

You might know us a health insurer, but we do so much more! Today, more than 2,500 clinicians (including 500 doctors) provide Bupa health services, including general practice and allied health, dental, optical and audiology, visa medical checks for the Australian Government, and services for Australian Defence Force veterans and personnel.

Now, we want to play an even bigger role in improving the long-term health of all Australians. We’re operating and building a network of Healthcare Centres to help people access GP and multi-disciplinary primary care services from the experts they trust, all under one roof.

About the opportunity

We’re looking for an Operations Improvement & Change Manager to play a pivotal role in driving operational excellence and innovation across our Healthcare Centre network.

In this role, you’ll be at the forefront of improving practice operations, optimising processes, and delivering impactful change initiatives—all while supporting high-quality patient care. You’ll work hand-in-hand with operational leaders, clinical teams, and cross-functional partners to create a more efficient, effective, and future-ready healthcare system.

You will:

• Partner with operational leadership to evaluate current processes, identify gaps, and streamline workflows.
• Lead end-to-end process improvement initiatives using best-practice methodologies to reduce inefficiencies and uplift care delivery.
• Collaborate with the Clinical Innovation Manager to implement technology and program changes that improve patient outcomes.
• Engage Practice teams to understand on-the-ground challenges and co-design practical, people-first solutions.
• Develop and execute change management strategies that foster adoption, communication, and engagement across teams.
• Provide subject matter expertise on Healthcare Centre operational processes to inform decision-making and strategic planning.
• Leverage data analytics and key performance indicators (KPIs) to assess network operations and identify areas for improvement.
• Develop reports, dashboards, and performance metrics to track the effectiveness of operational changes and improvement initiatives.
• Champion a culture of continuous improvement and innovation within the Healthcare Centre network.
• Ensure all changes comply with relevant healthcare regulations, industry standards, and internal policies

What We’re Looking For:

• Experience in, project management, process improvement, or change management, preferably in a primary care setting.
• Previous experience successfully managing cross-functional teams and multiple projects or change initiatives is highly desirable.
• Strong understanding of primary care operations and local healthcare industry standards.
• Proficient in project management and change management techniques.
• Excellent communication, interpersonal, and leadership skills.
• Analytical mindset with the ability to interpret data and develop actionable insights.
• Ability to work collaboratively and influence stakeholders at all levels of the organization.
• Skilled in using relevant software tools (e.g., Microsoft Office Suite, lyrebird, HotDoc/AutoMed).
• Knowledge of healthcare regulations and compliance requirements.

Why Bupa?

• Significant Bupa product and service discounts including Health Insurance subsidies
• Opportunity to build your career with a Global leader in healthcare
• Our global wellbeing program covers all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We are providing health benefits, information and support for everyone who works here, no matter their role. 

How to Apply 

Please click Apply to be taken to our online application process. Please note that as part of your application you will also be asked to complete a number of pre-employment checks.

To learn more about working at Bupa please visit our website: www.bupa.com.au/careers