An exciting opportunity has arisen for a talented Practice Manager to join our Bupa Health Centres team! 

Based in Balwyn North, this is a permanent position, and we are open to this role being either full time or part time! 

As the Practice Manager, you will play a pivotal role in overseeing the efficient operation of a Bupa Health Centre. You will be responsible for the administrative, operational, financial, clinical quality and safety aspects of the Centre and ensuring we are offering our customers an exceptional customer experience, outstanding client outcomes and the highest level of clinical safety and quality.

What will your day look like:

• Oversee the day-to-day operations, including scheduling, patient flow, and allocation of resources to ensure the smooth functioning of the Centre. 
• Lead, recruit and train a team of administrative and clinical staff! You will foster a positive work environment and promote teamwork among staff.
• Maintain billing procedures and ensure accurate coding and billing practices and monitor accounts receivable and payable, working to improve financial performance.
• Develop the practice budget, including revenue, expenses, and financial reporting and review and monitor the financial performance (P&L) of the practice in line with approved annual budget.
• Manage patient feedback, complaints, and concerns in a professional and empathetic manner.
• Ensure patient satisfaction and retention and implement strategies to improve the patient experience.
• Oversee the maintenance of electronic health records (EHR) systems and other technological infrastructure.
• Ensure the practice complies with healthcare regulations, clinical safety and quality initiatives and privacy laws. 
• Keep updated with changes in healthcare policies and regulations and make necessary adjustments to ensure compliance. 
• Support in identifying opportunities for growth, expansion, or improvement and provide input into developing plans to achieve them. 

You may also carry out any other duties reasonably requested by Bupa from time to time.

Why work at Bupa? 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

What do I need? 

• Strong leadership skills and previous experience as a Practice Manager with primary health care.
• Business management skills including the responsibility of managing the profit and loss outcomes of a small-medium size practice or health service.
• Demonstrated commitment to, and practice of, leadership driven culture and building collaborative working environments.
• Proven ability to set clearly defined objectives and measures to drive business outcomes, with a focus on customer experience.
• Knowledge of healthcare regulations and compliance.
• Effective communication and interpersonal skills.
• Proficiency in using healthcare management software and technology.
• A degree in healthcare administration, business management, or a related field is often preferred. 

About Bupa Asia Pacific 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.