A full time, permanent opportunity has arisen for a Senior Contracts Governance Lead to join our Bupa Contract Management & Governance team within Bupa Dental Care (BDC)! 

Bupa Dental Care brings our purpose to life through its role as Australia’s leading provider of dental services, committed to making high quality and great value dental care easily accessible to customers. We have more than 180 dental centres across Australia, many of these are Bupa branded (full or co-branded) dental centres part of Bupa’s Member's First Network.

Reporting to Contracts Governance Manage you will be responsible for providing high level support in the ongoing expansion and profitable operation of the business through the effective management of contracts and correspondence with current and prospective clients. The occupant of this position also plays an important role in leading administrative management of the end-to-end contract life cycle and related governance activities.

What will your day look like:

Contract Administration: 

• Lead the administrative activities related to the end-to-end FSA lifecycle process within BDC.
• Own DocuSign administration in facilitating contracts and business case documentation from creation through to completion.
• Maintain data integrity and accuracy. Monitor business processes and ensure all matters relating to records are up to date, filed and accurately reflected.
• Own the Contract Management and Governance (CMG) team distribution groups and mailbox and best practice email and calendar management.
• Check and validate contractual and legal information.  
• Contribute to identifying opportunities for continuous improvement initiatives 
• Assist in special projects and provide project coordination skills as required. 

Reporting function: 

• Assist with data collation for various internal and external business reports. 
• Coordinate and ensure all matters are raised and escalated as per process. 
• Assist with coordinating escalation responses as required. 

Stakeholder Management 

• Establish and maintain effective relationships with key stakeholders internally and externally
• Consult and liaise with relevant stakeholders and/or internal business partners to obtain information and reports on time and to the satisfaction of the respective stakeholder. 
• Prepare, manage and communicate stakeholder correspondence as required. 
• Liaise on behalf of the CMG team and be the main contact point for matters relating to contracts internally.
• Respond promptly and courteously to stakeholder requests, collate and disseminate relevant information, resolve standard problems, escalate issues when required. 
• Foster collaborative working relationships with all stakeholders that CMG team engages with.

You may also carry out any other duties reasonably requested by Bupa from time to time. 

Why work at Bupa? 

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing, and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do – helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people. That is why Bupa has launched Viva Healthier and Happier – our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health – from mental and physical, to financial, social and environmental wellbeing.

Through the Viva Healthier and Happier program, we’re providing health benefits for everyone who works at Bupa, no matter their role. We want to support our people to be the healthiest and happiest versions of themselves.

What do I need? 

• Experience in leading the administrative activities related to end-to-end contract lifecycle management. 
• Previous experience as a para-legal will be highly advantageous. 
• Excellent communication, interpersonal and negotiation skills, including report writing.
• Experience developing and maintaining reporting and dashboards.
• Strong computer literacy in MS Suite (Word, Excel, PowerPoint and Outlook)
• Track record of achieving deadlines in a high volume, pressured environment with high levels of accuracy. 
• Excellent planning and organisational skills.
• Excellent attention to detail.
• Ability to work autonomously and take accountability for deliverables and outcomes.
• Demonstrated ability to exercise judgment and resolve issues independently.
• Demonstrated ability to forge and maintain productive working relationships, including the ability to use influence to support collaboration.
• Well-developed communication skills, including writing of agendas, minutes and correspondence.
• Demonstrated ability to meet tight deadlines and to work in a changing environment.
• Demonstrated ability to exercise judgment and resolve issues independently.  

About Bupa Asia Pacific 

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

At Bupa, we are striving to create and sustain a safe and inclusive workplace. We welcome applicants from all cultural backgrounds, genders, and abilities. If you require any adjustments to participate in our recruitment process, please let us know at the time of your application.