Skip to main content

The Care Blueprint

What will it take to create a healthier Australia?

At Bupa, we're proud to be part of the conversations shaping the future of healthcare.

The Care Blueprint brings together clinicians, healthcare leaders and innovators to discuss the ideas, challenges and opportunities transforming the industry. From improving mental health outcomes and advancing aged care to exploring the role of AI and technology in healthcare, each episode offers valuable insights from those helping drive positive change.

It's a chance to hear directly from experts and leaders across Bupa and beyond, while gaining a deeper understanding of the purpose, innovation and collaboration that underpin our work.

Listen to The Care Blueprint and explore the future of healthcare.

Episode List

With eight topics to explore, use the episode list below to jump straight to the content that interests you most. 

Connected Care: Rethinking Healthcare and Prevention with Dr Simon Benson and Madeleine Young.

How can we move from a healthcare system that treats illness to one that helps prevent it?

In the first episode of The Care Blueprint, Dr Simon Benson and Madeleine Young explore the future of connected care and discuss how healthcare providers and insurers can work together to improve health outcomes. They unpack concepts like prevention, chronic disease management, customer experience and the opportunity to create a more seamless healthcare journey.

Watch Now



Better Health Outcomes With Dr Tony McDermott

What does a better health outcome actually look like?

Dr Tony McDermott explores the shift from activity-based healthcare to value-based care, discussing why prevention, patient experience and long-term wellbeing should be at the heart of healthcare design. He shares insights into the challenges facing Australia's healthcare system and the opportunities to improve outcomes through innovation and smarter models of care.

Watch Now


Bridging the healthcare gap with Ash Paxton and Glenn Milliken

How can First Nations perspectives help shape a healthier future for Australia?

Glenn Milliken and Ash Paxton discuss health equity, social and emotional wellbeing, cultural safety and self-determination. Together, they explore the importance of community-led solutions and why health extends far beyond clinical care to include connection, belonging, culture and country.

Watch Now

Caring for the People Who Care with Chanel Nesci and Todd Waldron

What does it take to support the wellbeing of healthcare workers?

In this episode, Chanel Nesci and Todd Waldron discuss employee wellbeing, workplace culture and leadership in healthcare. They explore the connection between workforce wellbeing and customer outcomes, sharing insights into how organisations can create environments where people feel supported, valued and able to thrive.

Can data make us more human? With Ed Falconer

Can technology help create more personal healthcare experiences?

Chief Data Officer Ed Falconer explores the role of data, AI and digital innovation in shaping the future of healthcare. From improving customer experiences to enabling preventative care and personalised health journeys, this conversation examines how technology can help healthcare become more connected, accessible and human. 

Watch Now

Building the Future Aged Care Workforce

How will Australia meet the growing demand for aged care?

Phil Mackney, Chief Operating Officer Bupa Aged Care and Villages, shares his perspective on the workforce challenges facing the aged care sector and the opportunities to attract, develop and retain future talent. From leadership development and career pathways to regional communities and international recruitment, this episode explores what it takes to build a sustainable future for aged care.



Whole of person care: Connecting physical and mental health. 

What happens when healthcare treats the whole person, not just the condition?

Andrea Christie David, Director, Mental Health, discusses the future of integrated healthcare and why mental and physical health should never be treated in isolation. Learn how multidisciplinary care, innovation and a focus on accessibility can improve outcomes for both patients and clinicians.



Can we trust AI with our health?

How can artificial intelligence help make healthcare more human? And can we trust it?

Dr Janice Tan, Clinical Director of Innovation, and Dr Kim Ousthazen, Head of AI, explore the opportunities and challenges of AI in healthcare. From supporting clinicians and improving patient experiences to enabling personalised and preventative care, they discuss how technology can strengthen healthcare while keeping people at the centre of every interaction.

Watch Now