The opportunity

We are on the lookout for a People Services Administrator to join Bupa on a 7-month fixed term contract. If you are detail-oriented, keen to learn and have a passion for HR, we want to hear from you!

In the People Services Administrator role, you will take charge of processing HRIS (Workday and Avature) system activities and provide timely and precise support for all people-related inquiries.

You will be excited about streamlining operations and increasing efficiency, while working in a high-performing and supportive team.

This role can be based in Melbourne, Sydney or Brisbane with hybrid working arrangements available.

How will you make an impact?

Key responsibilities include:

• Delivering outstanding customer service through email, Microsoft Teams and Service Now, addressing general HR queries, and providing guidance on employment-related matters.
• Responding promptly to and efficiently completing Workday processing activities, maintaining the highest levels of data accuracy throughout the process.
• Creating and managing employee-related documentation, including contracts and letters, with a meticulous focus on accuracy and adherence to Bupa policies and protocols.
• Investigating and resolving complaints and concerns in a timely and effective manner, particularly those that may impact employee pay.
• Maintaining a solid understanding of employment legislation, relevant industrial awards, and Bupa HR policies and practices, ensuring the delivery of accurate support and guidance.

Why work at Bupa?

We keep our people smiling by helping them improve their lives in and outside of the office.

We’re a welcoming lot, no matter who you are or where you’ve come from. We welcome all talents and backgrounds and embrace our differences, so you can bring your true self to work.

We support our people to be the best version of themselves, physically and mentally. With a healthy work/life balance, leadership support, study leave, volunteering options and a commitment to promoting from within.

Our employees can access wide range of benefits: from our own products (incl. health insurance subsidies) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

What do I need?

• 1-2 years’ experience within an operational HR administrative function
• Strong attention to detail
• Problem solving and solutions-oriented mindset
• A drive for continuous improvement
• Experience with HRIS systems and phone-based support
• Experience with Service Now or similar online case management tools
• Qualifications in HR (Certificate IV, diploma or degree) and/or Business Administration, or similar is desirable

About Bupa Asia Pacific:

Bupa is an international healthcare group which has been committed to a purpose of helping people live longer, healthier, happier lives and making a better world for more than 70 years.

Bupa Asia Pacific operates in Australia, New Zealand and Hong Kong, supporting about 6.5 million customers through a broad range of health and care services including health insurance, aged care, dental, medical, optical and hearing services. Employing more than 20,000 people in the region, we believe that we can make a real difference to the lives of customers through our values, purpose and the way that we deliver personalised care.

Our people reflect the diversity of our community. At Bupa, your wellbeing, identity and own story is respected and valued.