Clinical Innovation
Healthcare is evolving rapidly.
AI and Digital Health
Innovation should make healthcare work better for both patients and clinicians. Our teams are exploring how artificial intelligence and digital technologies can reduce administrative burden, improve access to care and create more connected healthcare experiences.
Current initiatives include:
- DARCI, Bupa's customer-facing AI capability within Telehealth
- Scaling Lyrebird AI Scribe across Bupa Medical and BVAC following a successful Dental pilot
- Exploring AI-enabled workflows that support documentation, referrals and information management
- Converting clinical data into FHIR standards to enable automated patient summaries and medical record chatbot functionality
Importantly, these solutions are developed with clinicians, not just for clinicians.
Listen to The Care Blueprint, Episode 7, "Can we trust AI with our health?"
Genetic Counsellors and Genomics
Genomics is helping transform healthcare from a reactive model to one that is increasingly personalised and preventative.
Our genomics initiatives focus on translating advances in genomic science into practical healthcare applications, helping people better understand their health risks and supporting clinicians to make more informed decisions.
This includes pharmacogenomic testing, which provides insight into how an individual's genetic profile may influence their response to medications, helping support more personalised treatment decisions.
By combining clinical expertise, scientific research and digital innovation, we're helping make personalised medicine more accessible and relevant to everyday healthcare.
Innovation is more than just tech and AI. The core of innovation for me is finding something that you don't like in your workflow, in your day-to-day life, and then actually thinking about a different way to do things.
Dr Janice tan
general manager, clinical innovation
Connection
Healthcare can be complex, with patients often moving between multiple providers and services. Through digital solutions, connected care pathways and new models of care, we're working to reduce fragmentation and make healthcare easier to navigate for both patients and clinicians.
Prevention
Partnerships
This is a place where clinicians don't just deliver care, they help redesign it.
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